Warranty & Service:
Hours of Operation:
Monday – Friday: 9AM to 7PM ET
Order & Information:
Hours of Operation:
Monday – Friday: 9AM to 6PM ET
Download Warranty Information
Frequently Asked Questions
If there is a problem with your adjustable foundation, who will take care of it?
We believe our customer service is part of what sets us apart. Our Customer Service team is happy to assist with you with any questions or issues that you may have. If your foundation requires servicing, our nationwide network of 600+ certified technician. will be able to resolve your issues on site. Simply call our Customer Service team at 1-800-973-8374, or send an email to email@example.com and we’ll get back to you as soon as possible.
What is Free White Glove Delivery?
There is no charge for delivery and set up of your new Sleep System in the continental United States when you order directly from Reverie. We provide this service at no additional cost to you! Your new Sleep System will be brought into your home, unpacked and set up in your bedroom, including up to half hour of minor assembly. (Any additional arrangements are subject to charge by the delivery agent.) The packaging materials will also be removed and discarded on your behalf. You will receive a call from the delivery company to make delivery arrangements with you about 1 week after your order has shipped from our facility. For delivery to locations outside of the continental US, please call 888-888-5990. Please note that extremely remote locations may take an extra week.
What if the sleep system isn’t comfortable for me or my partner when I receive it?
You can adjust the mattress firmness in each of our Sleep Systems simply by rearranging the DreamCell support cylinders inside the mattress. You can download the configuration grids to show you how to change the firmness level on your own, or give us a call at 800-973-8374 and let our Customer Service team walk you through it!
What is The Reverie 365 Promise?
We’ve designed the most innovative, customizable bed on the market. Over the first year, we’ll pull out all the stops to ensure your comfort. Including a product concierge, a sleep coach, curated sleep content and more. It’s a passionate, wide-ranging commitment to life-changing sleep; none of our competitors come close. Learn More.
What is the Return Policy?
If you’re just looking for a bed, we’re probably not for you. You came to us for something much more valuable. You want to improve your health and your life by getting the restful sleep you need. 365 Promise reflects our mission of great sleep. Due to the extensive commitment behind this promise, as well as the extreme customizability of our beds, we do not accept returns. Learn More.
Can I use an electric blanket or heating pad with my mattress?
Yes, you can.
Should I use a mattress protector with my mattress?
Yes, we strongly recommend mattress protectors for all of our mattresses. Many of these protectors come with a mattress replacement policy which insures the owner against any stains. A lasting stain could void the warranty.
Do I need to flip my mattress?
Never rotate or flip our mattresses, as this will change the DreamCell configuration.
I just received my new sleep system and my new mattress has a slight odor. How long will it last?
You may find that your mattress has a slight odor for the first week as a result of the natural rubber in our comfort layer. Rest assured that this is only temporary and is non-toxic.
How do I know which end is the head of the bed?
The law tag is always placed at the head of the bed.
What is the height of my Sleep System (adjustable foundation and mattress)?
- Leg extensions.
- Twin XL 38” x 80”
- Queen 60” x 80”
- King 76” x 80”
- Split King 2 (38” x 80”)
- California King 72” x 84”
- Split California King 2 (36” x 84”)
What are the measurements of your mattresses?
Will your mattress make me hot while sleeping?
Reverie mattresses are constructed with natural materials to help you sleep comfortably. When you move during the night the movement promotes air flow through the mattress to keep you cool. Our comfort layer is vented to promote even more air flow.
Will I feel a big lump in the middle if I get “soft” on one side of the mattress and “firm” on the other?
No. the transition from one side to the other should be relatively smooth. If you are very sensitive to it you may feel it, but most people that sleep on mattresses with split firmness/softness don’t notice.
How long will it take to get used to my new mattress?
It can take up to 30 days to get used to any new mattress.If after 30 days you haven’t adjusted well to the new Reverie mattress, please call us and we’ll work with you to make it more comfortable. With our DreamCell™ support technology, we can always make your mattress more firm or more soft on either side of the mattress.
My partner and I aren’t sure if we have different preferences. What should we do?
Our mattresses are perfect for couples who have different sleeping preferences! We’ll configure each side of the mattress to your specifications. If you have questions about what firmness level is right for you, give us a call. We’ll ask you some questions about the way you sleep and make recommendations on the firmness levels. With our DreamCell support technology, you can always change the firmness level on each side after you’ve received the mattress.
I haven’t actually felt the mattress, so how do we know if it will be right for me?
The nice part about Reverie’s DreamCell support system is that it is always changeable! It can always become softer or firmer, depending on your preference. You can easily adjust the firmness level at any time by unzipping the mattress and reconfiguring the DreamCells for a different firmness level (see our downloadable mattress configurations here).
Do you charge sales tax?
By law we must charge sales tax for orders placed in any municipality that requires sales tax. You pay the same sales tax when you order from us as you would if you bought your mattress at a local retail store. All purchases destined for the states of Arizona, California, Colorado, Florida, Georgia, Illinois, Kentucky, Massachusetts, Michigan, Missouri, Nevada, New York, Pennsylvania, South Carolina, Tennessee, Texas, Utah and Washington are taxable, including service fees, if applicable.
Is my credit card information secure?
Yes! You can safely enter your credit or debit card information on our website. Our secure server encrypts all of the information you submit, so it is safely transmitted to us.
When is my credit card charged?
Your credit card is charged upon ordering.
Can I split my payment between financing and a credit card?
Sure. Please call one of our Sleep Specialists at 888-888-5990 and they can help you with this.
Do you offer financing?
Yes, we offer financing, which is administered by Citi Financing. This financing allows for 0% interest for up to 36 months. See our financing page for more details.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover and American Express.
How do I know if my items are available or if they’re back ordered?
If an item is on back order, we will contact you personally to discuss how long the delay will be and give you the choice to accept or to cancel your order.
What happens after I place my sleep system order?
- Once your sleep system has been built, we will ship it out and send a confirmation email with delivery instructions.
- When the local delivery company receives your product, they will notify you to set up a delivery date and time. Some delivery companies may only be in your area on a specific day of the week. Please let us know any delivery concerns you have when scheduling delivery or if you’d like them to remove your old bedding.
How can I find out the status of an order placed online?
Once you’ve placed your order, you will see confirmation on your screen. This confirmation will detail the products, prices and delivery information. We encourage you to print this page for your records. We will also send a confirmation e-mail within one day of purchase. It will include the same information as the order confirmation page. When your order ships, we’ll send you another email.
I’d prefer to order by telephone. Can I do that?
Yes, you can. Call 888-888-5990 and one of our Sleep Specialists will be happy to assist you in placing your order.
What if I have questions about your products?
We’re happy to answer your questions. Call 888-888-5990 Monday through Friday from 8am-8pm Eastern to talk to one of our Sleep Specialists.
Who do I contact if I need to make a warranty claim?
Contact our Customer Service department at 800-973-8374 if you need assistance, and we’ll be happy to help you.
What is the warranty period for your products?
We offer a 10 year full replacement limited warranty on our mattresses and a 20 Year Warranty on our adjustable foundations. Download them here.
How long will it take to receive my bed linens and accessories?
Smaller products (pillows, bed linens, travel and home & office products) usually ship the next day; if you choose Standard Delivery, you can expect your order to arrive within 3 to 5 days. If you choose expedited service, it should arrive in the timeframe you selected.
How are pillows, bed linens and accessories delivered?
We use UPS or a similar package courier service to deliver all of our smaller products. During checkout, we give you the option of Standard Delivery or, for an additional charge, expedited service.
Do you deliver sleep systems outside of the United States?
Yes. Additional shipping charges will apply.Call 888-888-5990 for delivery quotes.
Do you deliver sleep systems to my area of the United States?
If you live in the U.S., we deliver to your area—with a few exceptions for remote areas. If you live in a remote location (mostly islands off the continental U.S.) or Alaska and Hawaii, your delivery may incur additional charges. If this happens, we will call you to let you know about the charges and discuss any possible delivery issues.
Will you assemble my new sleep system when it’s delivered?
Yes. Our White Glove Delivery service will unpack and assemble your new Sleep System in your bedroom.
How are your sleep systems delivered? How long does it take for delivery?
We use an in-home, White Glove Delivery service to deliver our sleep systems After your sleep system is built in our Eden, New York facility, we ship it to the White Glove delivery service nearest you.They will call you to schedule your delivery. Delivery to your home is typically 4-5 weeks from the day you placed your order, depending upon your location. Upon delivery, your new sleep system will set it up in your bedroom and the packing materials removed.