Remotes Support

To control both sides of the bed with one remote you will need to pair both sides of the bed to the remote you’d like to use. To pair the remote to the power base it is not currently controlling, follow the pairing instructions above or click the links below.

How do I pair my remote to operate both sides of the bed - Part 1
How do I pair my remote to operate both sides of the bed - Part 2

For independent control you will have to pair or connect each remote to its respective side twice. Follow the remote pairing instructions shared above.

Plug the remote into the USB charger, using the USB cord. Make sure the connection is tight. The first charge should be for about 5 hours to ensure full power. If this doesn’t work, check your power outlet to make sure you have power. Lamps work great for testing this. If the power is still not working, then try a different mini USB charger and call us at 800.973.8374.

- To re-pair a Bluetooth remote click here to review the instructional video or here for written instructions.
- To re-pair a signal frequency remote click here to review instructional videos for remote pairing or here for written instructions.

- First, try changing the batteries.
- If it’s still not working, ensure the battery terminals are aligned in position.

- First, ensure the base(s) is paired to the remote.
- Still not working? Check to see if the tandem toggle feature is enabled.

Occasionally the rechargeable Bluetooth remotes will lose connection with your bed, for various reasons, including if you are using the Nightstand app. This is easily restored. First, fully charge the remote by plugging it into the provided USB charger. Once charged or the remote wakes up, it should automatically connect to the bed it was last paired with. If this does not work re-pair the bed following the steps in the instructions linked below.

Bluetooth Remote Pairing Video
Bluetooth Remote Pairing Instructions