Remote Support

If you’re just looking for a bed, we’re probably not for you. You came to us for something much more valuable. You want to improve your health and your life by getting the restful sleep you need. Here’s our commitment to you.*

We have designed the most customizable bed on the market. Over the next year, we’ll pull out all the stops to ensure your comfort. During that time, you will have unlimited access to our service department and our Sleep Concierge, to help with customizing your mattress further if needed. Your mattress comes in a firmness configuration based on a consult we do when you order. Once it arrives, occasionally the firmness pattern needs further tweaking. We promise to work with you via phone or email to customize the firmness until it’s perfect for you and your partner.

Due to this extensive commitment, as well as the extreme customizability of our beds, we do not normally accept returns. However, if you need additional peace of mind, we do offer a Mattress Return Option that you can purchase for $99 at the time of your original order. It allows you to return the mattress within the first year for a 25% removal fee. Please note that power beds, linens and accessories are not returnable.

Other companies mostly offer exchange. That’s inherently inconvenient and wholly unnecessary with our customizable bed. So we decided to avoid the hassle and just work with you to make it right. We view great sleep as a journey that we take together, and look forward to getting started.

*Reverie 365 Promise and Mattress Return Option only valid when you purchase the DSI or DSII sleep systems or mattresses direct from Reverie.