For all Sleep System orders placed and purchased from our website, we will ship and provide White Glove Delivery free of charge. Some geographic restrictions apply – Please see below.

Every sleep system includes the mattress(es), foundation(s), and two pillows. If you purchase additional pillows and accessories at the time you purchase your sleep system we will ship those for free as well. If you purchase the accessories separately or purchase accessories but not a sleep system, additional shipping charges will apply – Please see below.

How are mattresses/foundations/adjustable bases delivered?

We use an in-home delivery service to deliver these products. Once you place your order, they will call you to schedule your delivery. Delivery is typically 14 to 21 days from the day you placed your order, with metro areas usually faster than rural areas. When they deliver your new bed, they will set it up in your bedroom and remove the packing materials. They will even remove your old mattress and box spring, unless you ask them not to.

Will you assemble my mattress/foundation/adjustable base when it's delivered?

Yes, our in-home delivery service will unpack your new bed and place it in your bedroom. They will either set up the mattress and foundation on the bed frame, or set up the mattress on the adjustable base if you ordered one. They remove the packing materials, and even remove your old mattress and box spring if you want them to.

Will you remove my old mattress and box spring?

Yes, it’s all part of our White Glove Delivery Service.

Do you deliver to my area?

If you live in the U.S. we deliver to your area—with a few exceptions for remote areas. If you live in a remote location (mostly islands off the continental U.S.) or Alaska and Hawaii, your delivery may incur additional charges because of the extra cost of delivering to remote areas. If this happens, we will call you to let you know about the charges and discuss any possible delivery issues.

How long will it take me to get my Sleep System?

Delivery time varies depending on your location—we call you to arrange a delivery time, usually within 14 to 21 days. Feel free to call 1-800-456-7383.

What is White Glove Delivery?

We use an in-home delivery service to deliver your sleep system. Once you place your order, they will call you to schedule your delivery. Delivery is typically 7 to 21 days from the day you placed your order, with metro areas usually faster than rural areas. When they deliver your new bed, they will set it up in your bedroom and remove the packing materials. They will even remove your old mattress and box spring for an extra charge. Click here to read our White Glove Installation Policy.

How are pillows and accessories delivered?

We use UPS to deliver all of our smaller products.

UPS Delivery times:

• UPS Ground: 1-5 business days
• UPS 2nd Day Air: if order received before noon ET, 2 business days (otherwise 3 business days)
• UPS Next Day Air: if order received before noon ET, 1 business day (otherwise 2 business days)

Flat Rates apply:

• UPS Ground: $15.00
• UPS 2nd Day: $25.00
• UPS Next Day – no Saturday Delivery: $35.00

Special shipping of small items to remote locations like Alaska/Hawaii, APO/FPO addresses

• Ship using United States Postal Service

Additional charges may apply—we will call you to confirm total charges.

Do you charge State and Local Taxes?

All merchandise and delivery charges are subject to state and local taxes.

All purchases destined for the State of New York are taxable, including service fees, if applicable.

Will all my items arrive at the same time?

Most smaller products (pillows, travel and home & office products) ship together, so you typically receive them at the same time. Bed linens may ship from a different warehouse, so they may arrive separately. If one of your items is on backorder, that item will ship separately from any other items in the same order. If your items arrive separately because they ship from a different warehouse or they are on backorder, we do not charge you extra shipping fees.

All bed products (mattresses, foundations, adjustable bases and bed frames) are delivered separate from smaller products.

Do you ship to Alaska & Hawaii?

Yes, we deliver to Alaska and Hawaii. Please note that deliveries to Alaska and Hawaii incur additional charges because of the extra cost of delivering to those areas. After your order is placed, we will call you to let you know about the charges and discuss any possible delivery issues.

Do you ship to APO or FPO addresses?

Yes, we ship to both types of military addresses for smaller products (pillows, bed linens, travel and home & office products). Sorry, but we cannot deliver bed products (mattresses, foundations, adjustable bases and bed frames) to either APO or FPO.

Do you ship to P.O. boxes?

Sorry, we cannot ship to P.O. boxes.

Order online or call 1.800.456.7383 for Customer Service!